• June 24, 2018
    Last updated 4 minutes ago

complaints

Shifting account

‘It is unfair paying for something when you did not benefit from it.’

By Evangeline Elsa, Community Solutions Editor
14:52 March 4, 2018

We requested etisalat to shift our account to a new apartment, starting October 15, 2017.

I called the company multiple times about the move, but till now, the case has not been resolved. I also do not want etisalat to charge us for usage from October 15 to 24, 2017.

Between those dates, I was calling them everyday. I am very disappointed. They have been very prompt in calling for due payments but with regards to complaints, it takes ages to solve.

I want etisalat to stop charging our account till connection is restored. It is unfair, paying for something when we do not benefit from it.

From Ms Eula Mae Maramag

Dubai

The management of etisalat responds:

Thank you for bringing Ms Maramag’s concerns to our attention. Our customer service team would want to apologise for the inconvenience caused to her. The initial request should have been cessation instead of shifting. Etisalat has made a refund to her account and the customer has paid the remaining rental of October 2017. Ms Maramag is liable to pay the remaining amount for the wireless phone and the exit fees. The customer is updated and the case is now closed.

The reader responds:

Etisalat contacted me and we agreed to cease the account. I have already paid the balance and account has been ceased. I am so happy. Thank you for the assistance.

(Process initiation: November 20, 2017. Response from organisation: November 23, 2017. Process completion: November 28, 2017.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com