• May 27, 2018
    Last updated 16 minutes ago


Settling credit card

Reader is relocating and on hold to cancel credit card

15:17 July 12, 2017

I am currently employed in Dubai and will be relocating to my home country in a few more months. In view of this, I am in the process of settling all my commitments in Dubai prior to relocating and canceling my Samba credit card is one of the items, which is on my list.

I have been trying to contact Samba bank to cancel my credit card via their phone banking, however, all the calls I have made are always on hold and there is never really a phone officer who answers the phone to resolve the matter. I have made two calls and both calls lasted for almost 45 minutes each with my call being placed on hold. All I got from this two phone calls is their “marketing about their product and services which they offer.”

It would be appreciated if Gulf News would be able to assist me in this matter. Thanking you in advance for your time and assistance.

From Mr Nareshnath Navaratnam


The management of Samba responds: Thank you for bringing the customer’s complaint to our attention. Please be informed that this complaint has been resolved to the customer’s satisfaction.

Customers are advised that in the event they wish to raise a complaint against Samba, the proper channels to do so; are either through Samba’s complaints department or through the Central Bank of the United Arab Emirates.

At Samba Financial Group we endeavor to provide the best possible service to our customers.

Customer care can be reached on 80055000, by visiting Dubai branch or via email on uaeservice@samba.com

(Process initiation: June 4. Response from organisation: June 6.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.