• May 22, 2018
    Last updated 33 minutes ago

complaints

Return my cheques

Reader settled the car loan, but bank did not return security cheques

15:47 February 4, 2018

I had applied for a car loan four years ago from Emirates Islamic Bank (EIB), which was duly paid and settled on December 10, 2017.

As a self-employed applicant, I had to give two cheques for the loan amount of Dh190,000, one from the company and the other from my personal account. That was the practice four years ago. So they have nearly Dh400,000 worth of cheques with them, which they now say, “will be destroyed at their end” and I cannot have custody of it. This was not the practice when they sanctioned it in 2013 and if I had known of any change in procedure, I would have not taken the loan.

I need the cheques from EIB or at least a copy of it, stamped ‘void’, for which I seek Gulf News’ assistance.

From Mr Sunil Vakeel

Dubai

The management of Emirates Islamic responds:

Thank you for bringing Mr Vakeel’s concerns to our attention.

Our Customer Experience team has been in touch with Mr Vakeel and the issue has been resolved to his satisfaction. As requested by him, his security cheques have been dispatched to an Emirates Islamic branch, and are awaiting collection by Mr Vakeel.

We would like to take this opportunity to reiterate that Emirates Islamic is committed to providing the best customer experience to all our clients.

Mr Vakeel responds:

Finally, my ordeal has been laid to rest. I thank Gulf News for taking up this matter. The bank representative handed over the cheques to me and I tore them up.

(Process initiation: January 9. Response from organisation: January 11. Reader confirmation: January 16.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.