I have a loan at First Abu Dhabi Bank (FAB), which I am paying regularly. My monthly payment was due on April 5, 2018, and as soon as I received my salary on April 5, I made the instalment payment to FAB through UAE Exchange, as there was no FAB cash deposit ATM in Al Nahda 2 area, Dubai.
Although the payment was made on April 5, due to the next day being a Friday, the Bank received the payment on April 7 and they charged me a late payment fee of Dh275. I requested the customer care personnel to consider the case, as this happened for the first time because I received my salary late, but they didn’t accept my reason.
I would request Gulf News to please intervene in the matter and try to get this late payment reversed, as this has happened for the first time in two years.
From Mr Arunkumar Patel
Dubai
The management of FAB responds:
FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Patel, and the matter has been resolved.
Mr Patel responds:
Thank you Gulf News, for the support. FAB representatives talked to me and said that they can’t waive full late fee amount but they will make it 50 per cent after getting approval from the management. They have given me a very good response.
(Process initiation: April 26. Response from organisation: April 30. Reader confirmation: May 1.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
