I hold a credit card with Emirates NBD. Due to immediate loss of employment on December 5, 2016, I couldn’t pay the pending amount and applied for a credit shield claim for involuntary loss of employment on February 2, 2017. However, I got a response stating that my claim was rejected.
I managed to convert the pending amount into an instalment plan, as I had hopes of getting a new job. But unfortunately, it didn’t work out and I couldn’t pay the remaining amount and had to return to India.
I would get reminders from the bank about my payments and I couldn’t respond to them as I wasn’t in a position to do so. I have been without a job for 11 months and I received a mail from the bank saying they were going to file a case against me. I got stressed out about this and asked the bank to reclaim the credit shield.
I would like to know the reason why my first claim was rejected? Can Gulf News please help me settle this matter with the bank?
From Mr Dhiraj Prema Anand
Mangalore, India
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team has been in touch with Mr Anand and provided him with the necessary clarifications.
We would like to inform you that the insurance company has agreed to review the claim again, provided that Mr Anand furnishes complete documents in order to take this matter forward.
Furthermore, please note that the bank has offered a settlement plan to Mr Anand in order to avoid further escalation of his case. As such, we cannot guarantee to stop further legal action until the customer enters into a formal settlement agreement with the bank.
We would like to reiterate our commitment to providing superior service to our customers and thank you for your continuous support in providing us with the opportunity to resolve their issues.
(Process initiation: November 27, 2017. Response from organisation: December 20. Process completion: December 30.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
