I recently tried to open an account with Emirates NBD through their Mussafah branch in Abu Dhabi, on January 2, 2018. The person there took my documents and said he would process it. He also said it would probably take two to three working days to have the account opened.
After four days, I visited them again, and they told me I would be notified by email and through my mobile phone, when the process was complete. I waited for a few more days, but nothing happened so I contacted them through email on January 8. The bank representative asked me when I went to the bank and when did I submit my documents? After I gave him all the information, he said he would update me, but I have received no replies from them.
I emailed them asking for updates on the matter on January 13, and I’m still waiting for them to get back to me.
From Mr Akash Devadiga
UAE
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team has provided Mr Devadiga with the necessary clarifications.
We have investigated Mr Devadiga’s query and would like to clarify that since the customer is not eligible for a salary variant account, the Bank has offered him an alternative Savings variant account. The account will be processed once the customer provides the Bank with the required documents.
We would like to reiterate our commitment to providing superior service to our customers and thank you for your continuous support in providing us with the opportunity to resolve their issues.
(Process initiation: February 5. Response from organisation: February 7. Process completion: February 24. )
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
