Dubai: Dubai Electricity and Water Authority (Dewa) signed an agreement with Western Union to enable Dewa’s customers to conveniently collect their security deposit refunds from Western Union agent locations in the UAE and around the world.
According to the agreement, customers can request for refund of their security deposits through Dewa’s website or smart app and choose Western Union as the payout option. As soon as the customer receives confirmation from Dewa that their deposit is ready for collection, the money will be available from Western Union agent locations in the UAE or around the world within minutes. The move is part of Dewa’s continuous efforts to save customers’ time and effort.
The agreement was signed by Saeed Mohammad Al Tayer, managing director and CEO of Dewa, and Hatem Sulaiman, regional vice-president for the Middle East, Pakistan and Afghanistan at Western Union.
“At Dewa, we work in line with the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to provide the best government services that better the lives of people, and Shaikh Mohammad’s directives to reduce the number of visitors to government centres by 80 per cent,” said Al Tayer.
“This agreement with Western Union is part of our efforts to work with government and private organisations to provide various options and innovative services to our customers. Now, Dewa’s customers who do not wish to transfer the security deposit to another account can request a deposit refund through Western Union and receive the money from any of its branches or agents around the world,” he added.
