• October 19, 2017
    Last updated 6 minutes ago

complaints

Wrong billing address

Bank to address the missing statement

19:51 July 14, 2017

I have a problem with Samba credit card monthly statements. Since the card got activated I never received credit card statement from Samba. Their customer service keeps on repeating the PO Box number they have, which is correct but still I am not receiving my credit card statement. I have raised complaints to Samba and they did not provide any solution. I am being billed Dh1,500 to Dh2,000 every month for which I have no transparency. I do not want to pay them for the outstanding amount unless I get to see my credit card statement. What should I do? Can anyone help me sort this out? Appreciate if Gulf News can take up the issue.

From Mr Mohammad Shaharyar

Dubai

The management of Samba responds: Thank you for bringing this matter to our notice. We would like to inform you that we have contacted the customer to address his query.

All our customers are encouraged to either contact the Bank directly and/or to contact the Central Bank of the United Arab Emirates should they wish to make a complaint about the services of the Bank.

At Samba Financial Group we endeavour to provide the best possible service to our customers.

Mr Shaharyar responds: Gulf News’ intervention helped me in a great way. After Gulf News contacted the bank, I have received several calls to resolve my complaint and proper actions were taken to resolve the issue. Thank you for raising the complaint to them, as I have tried many times but they never took such prompt and extensive actions before.

(Process initiation: April 19. Response from organisation: April 25. Reader confirmation: June 7.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.