• July 24, 2017
    Last updated 1 minute ago

complaints

Still being charged

Reader moves to another city, but his telecom services still charge him for an old connection

19:45 March 15, 2017

I had subscribed to du’s home services a few months ago, while making sure that du could relocate its services anywhere in the UAE. On October 14, 2016, I moved homes from Dubai to Sharjah and gave them my application for relocation on October 9. After a lot of effort, du finally informed me that they would not be able to help me relocate the services, because their competitor was not getting back to them. The area I was moving to does not have du home services. Du staff suggested that I cancel their home services, since they were not able to provide it.

During the first week of December 2016, I went to Al Salam Tower’s customer service centre, to close the home services account. When the customer service staff tried to close the account, some errors were generated and since then, my case has been pending. I received no calls from du.

I have been contacting their customer service number constantly, but have received no help. Besides, my bill is running on. Even without using the service, November’s bill was generated, since the account was active. To this, the customer service representatives responded that it could be waived off once relevant requests were made. However, for that too, I have received no response.

From Ponnambath Kunhamed Younus

Dubai

The management of du responds:

With reference to the query of Mr Younus, our team investigated the issue. We have spoken to the customer and reached an amicable solution. The case is closed. We regret the inconvenience.

(Process initiation: January 4, 2017. Response from company: January 11, 2017.)

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