We have a vehicle loan with Emirates Islamic Bank (EIB). We visited the bank many times to get the loan settled, but we did not get any help or any clear answer.
We have received four different amounts from the bank. Now, my father is getting calls from the bank’s collections team. The bank-authorised collections team gave us a final amount of Dh24,000 as a full and final settlement, and also confirmed to us over email that it had approved the mentioned amount.
Now, when we arranged for the amount, their collections team is saying they need to check and wait for bank approval. The bank’s collections team is playing with us and we are in pain. I request Gulf News to intervene and help us.
From Mr Rahat Ali Mulla
Dubai
The management of Emirates Islamic responds:
Thank you for bringing Mr Mulla’s concerns to our attention. We had previously contacted Mr Mulla regarding lapsed payments on his vehicle finance. Unfortunately, an incorrect total outstanding amount was first communicated to the customer to settle the finance. This was later clarified and Mr Mulla was informed of the correct outstanding amount, as per the original terms of the finance. Mr Mulla is liable to pay the Bank the outstanding amount as per the contract terms and we will continue to work with him to find an amicable solution. Our Collections team is awaiting a response from Mr Mulla to resolve the matter.
We take this opportunity to reiterate that Emirates Islamic is committed to providing the best customer experience to all our clients.
(Process initiation: April 13. Response from organisation: August 1.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
