• March 24, 2018
    Last updated 1 minute ago


Settled but not cleared

How long does it take to issue the clearance letter?

15:50 March 13, 2018

I would like to seek Gulf News’ assistance regarding my issue with some banks. First Abu Dhabi Bank (FAB) issued a letter stating my complete liabilities, dated September 10, 2017, which were settled by Dubai Islamic Bank (DIB) on September 17, 2017, at the FAB Deira main branch.

FAB issued a demand draft for the settlement of my liabilities and it was paid by the National Bank of Abu Dhabi (NBAD, which is now part of FAB) on October 1, 2017.

To record, to date, both banks are not issuing the bank clearance letter that I have requested, even though my liabilities with them have been settled since September 17, 2017. I don’t know why they are delaying the issuance of this letter.

I have also noticed they made a transaction from my NBAD account to my FAB credit card without my knowledge, even though my liabilities with FAB were settled on October 1, 2017.

Both banks are ignoring my numerous complaints and calls.

I hope Gulf News can help me overcome this issue with the aforementioned banks.

From Mr Peter Paul Layderos


The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Layderos, and the matter has been resolved to the customer’s satisfaction.

Mr Layderos responds:

I confirm that the issue has been resolved. Gulf News’ intervention really helped and I would like to thank all parties in taking the time and effort to close this issue.

(Process initiation: January 3, 2018. Response from organisation: January 9, 2018. Reader confirmation: January 12, 2018.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.