• November 20, 2017
    Last updated 2 minutes ago

complaints

Settled but blacklisted

Customer is in trouble due to his credit history

15:57 November 8, 2017

I would like to highlight an issue I am facing with First Abu Dhabi Bank (FAB) regarding a credit card I had settled one and a half years ago.

I had an outstanding balance of Dh13,000 and I contacted the bank to clear the outstanding amount. I came to know that they filed a police case against me at Al Muraqqabat Station, and put forward my name to blacklist at the Central Bank. They informed me that I would need to pay an amount of Dh29,000 instead of Dh13,000.

I had several discussions with them and finally, they offered me a settlement for Dh18,000 to be paid in one shot, which I have paid to release the police case and immigration ban.

I visited their branch in the first week of February 2017 at Deira City Centre, and requested them to remove my name from the Central Banks’s blacklist. I forwarded all my documents, such as a clearance letter, police clearance letter, credit report and payment receipts.

Recently, I came to know that my name is still showing in the blacklist and FAB has not cleared it. I hope Gulf News will assist and rectify this issue as soon as possible.

From Mr Abdul Raoof Peedika

Dubai

The management of FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Peedika, and the matter has been resolved.

Mr Peedika responds:

The issue is not resolved yet. I wanted them to clear me from the blacklist in the UAE Central Bank and Al Etihad Credit Bureau but they haven’t done it until now.

FAB responds:

FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. Mr Peedika’s record has been removed from the UAE Central Bank listing, however his rating with Al Etihad Credit Bureau will remain the same, due to the customer’s payment history.

(Process initiation: September 20. Response from organisation: September 28. Process completion: October 9.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.