I would like to highlight an issue with Abu Dhabi Commercial Bank (ADCB) regarding a personal loan I had settled three and a half years ago. I took a loan from ADCB amounting to Dh45,000 for one year in 2013. After two instalments, I lost my job due to cost-reducing measures in my previous firm. I informed the bank and named a guarantor to pay remaining installments. When I got a new job, I settled the entire amount at one time with the advice of Al Nahyan ADCB branch collection department. After that, I took a personal loan from Mashreq bank and successfully completed it. I then again applied for another loan from Mashreq. They said they would not give me a loan because ADCB put my status as the worst possible, and mentioned that I should get a “write off”, according to an Etihad Credit Bureau report. I was surprised because of the “write off” status. I request Gulf News’ kind involvement in this matter to settle the issue as I need to get this blacklist removed.
From Mr Jassim Hassankunhi
Abu Dhabi
The management of ADCB responds:
Thank you for your cooperation and communication with us in the endeavour to best serve our customers and resolve their issues.
Customer satisfaction is at the very top of our agenda, which is why we have an established Service Quality Unit that is dedicated to handling all customer enquiries and complaints. While we cannot comment on specific customer cases, we do take finding a solution for our customers very seriously and approach every situation with the best interest of the customer in mind.
With reference to Mr Hassankunhi’s issue, please be advised that our Service Quality Unit has investigated the matter and confirmed that as per data extraction, our reporting to Etihad Credit Bureau was valid due to the delinquency recorded in our system records. We have communicated with the customer to explain the same. Case is closed now.
We continually urge all customers to contact our Service Quality Unit 24/7 by phone, email or web, should they need any further clarification regarding their issues.
We would like to thank you for bringing this issue to our attention and hence giving us the opportunity to further our servicing to our valued customers.
(Process initiation: September 3. Response from organisation: September 6.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
