I want to complain against Dubai Islamic Bank (DIB). I applied for a liability letter for another bank on August 11, 2016 and still DIB did not issue it till today (September 18).
I was following up on a daily basis with the branch to which I had submitted my application and Aayaan section (dedicated for special customers) and DIB call centre, but all gave the same answer saying: “We are sending emails to the concerned section that issues the liability letter and calling, but they are not answering.” Despite calling again and again and logging complaints and follow up, I am still waiting.
Appreciate your support to present my complaint.
From Mr Jasem Mohammad Al Harthi
Dubai
The management of DIB responds: We are pleased to say that Mr Alharthi has received his liability letter. As such, we now consider the matter to be closed and look forward to helping Mr Al Harthi in any other way we can. At DIB we greatly value our customers and are committed to maintaining our exceptional levels of customer service.
Mr Al Harthi responds: Thanks for your follow up and usual support. It is resolved now.
(Process initiation: September 21. Response from organisation: October 3. Reader confirmation: October 3.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
