• September 20, 2017
    Last updated less than one minute ago

complaints

Insurance confusion

Reader requests reversal of insurance charges

15:30 March 17, 2017

I would like to share my experience with an FGB credit card. I have been facing an issue for more than two months now. I have been charged an insurance premium from FGB for Dh750. The agent who contacted me did not provide the correct information as he misrepresented the insurance offer to me. The representative told me that I am a loyal customer making my credit card payments on or before the due date and I am entitled to an insurance. He said this does not require any additional payment or premium. To my surprise, upon checking my statement, I discovered I was charged Dh750 as insurance premium.

I have contacted the bank several times and filed a complaint requesting them to refund the money. After several attempts and escalation of the issue, I received a call from FGB, stating they would reverse the amount to my credit card. However, to date, the reversal has not taken place.

From Mr Ahmad Amjad Iffham

Dubai

The management of FGB responds:

FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Iffham, and the matter has been resolved to the customer’s satisfaction.

Mr Iffham responds:

FGB has resolved the issue. Thank you Gulf News for all the support and for offering readers like me a platform to share our experiences.

(Process initiation: February 5. Response from organisation: February 7. Reader confirmation: February 10.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.