I would like to raise a complaint against du for the incorrect activation of my mobile number, and for stating my signature is on the application for another mobile number. They haven’t sent me any copies of the contract for the first mobile number, and have been charging me ever since. Gulf News, kindly take up my complaint with du.
From Ms Cynthia Corda
Dubai
A spokesperson from du responds:
With reference to the query of Ms Corda, our team investigated the matter. We have deactivated the number and reached an amicable solution with the customer. The case is closed from our end. We regret the inconvenience.
Ms Corda responds:
I am very thankful that the issue is resolved. Thank you Gulf News, for the time and effort.
(Process initiation: April 5. Response from organisation: April 19. Reader confirmation: April 21.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
