On January 17, 2016 I made a wrong payment to my etisalat account. The number was for du, but I wrongly paid to an etisalat account at a bank branch. I took all the documents from the bank and I went to etisalat and I made a complaint so I could get a refund for my money.
On July 27, I made a complaint again and they told me that they would call me back about this complaint. On August 7 they called me and told me to walk into any etisalat business centre and get my money back in cash. I went over there and they said that they had no idea about this issue.
Again I made a complaint on the same day and on August 17 they called me and told me that I could go to any business centre and get my money back. But again on August 18 I went to an etisalat business centre and they were still saying that it doesn’t work like that.
It’s like every department in etisalat is doing their business and has no idea what is going on. There’s confusion between departments and as a customer I had to waste my time.
From Mr Iman Motameni
Dubai
The management of etisalat responds:
Thank you for bringing Mr Motameni concerns to our attention. Etisalat customer service team would want to apologise on all the inconvenience caused to him. Mr Motameni has received a refund on the wrong payment made to etisalat. The issue is now resolved and closed.
(Process initiation: August 28. Response from organisation: August 29. Process completion: October 2).
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
