I got a Dubai First credit card that I never wanted. Their representative forced me to take this card. He said that it is free for life. I never activated the card, but now they have sent a message saying that I have to pay an annual fee of Dh400.
I spoke to the call centre. I wanted them to cancel the card, but they told me that I have to pay the annual fee first. Even though I didn’t activate the card, I need to pay before I’m allowed to cancel. This is not right!
From Mr Srinivasan Kandasamy
Dubai
The management of Dubai First responds:
At Dubai First, we are committed to provide the best of service to our card members and protect their interests. The customer has been contacted immediately and the issue has been resolved to his satisfaction.
We thank you for bringing this to our attention.
(Process initiation: May 19. Response from organisation: May 25. Process completion: May 30.)
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