• October 20, 2017
    Last updated 4 minutes ago

complaints

Card blocked without notification

Reader submitted all the necessary documents, but his card still remained blocked

Readers Desk
14:03 August 9, 2017

Card blocked

I would like to highlight an issue I have been facing with a credit card that I have from Emirates Islamic Bank (EIB). I had a change in my visa status a month ago, ever since I changed jobs. My credit card was blocked by the bank without any notification.

When I realised this, I spoke to the phone banking team and they told me that in order to have it activated again, I would have to submit my details to them again, along with a copy of the new visa and emirates ID.

On June 6, all this was submitted to the bank and I was told that the card would be unblocked within three to four working days. The month is almost ending and this issue is yet to be resolved.

Calling the bank every day and following up has become a routine now. There is no further update from the phone banking team, the only response I get is that this is still under process and will be done within the next 24 hours. After three weeks, there has been no further update and only excuses from the bank apologising for the delay.

I would appreciate if Gulf News takes up this issue up with the bank.

From Mr Charles Wallang

Dubai

The management of EIB responds:

Thank you for bringing Mr Wallang’s concerns to our attention. We would like to confirm that our Customer Experience team has been in touch with Mr Wallang and the issue has been resolved to his satisfaction.

We would like to take this opportunity to reiterate that Emirates Islamic is committed to providing the best customer experience to all our clients.

Mr Wallang responds:

Yes, my issue has been resolved.

(Process initiation: July 24. Response from organisation: July 30. Reader confirmation: July 31.)

Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.