I have a bad experience with Dubai First. This is an issue of a cancellation request for my credit card. Why they can’t cancel a single credit card and why do they need me to chase them for this request for three years?
Every time I call them for a cancellation, they keep on informing me to wait 6 months for them to cancel this card. In fact, I haven’t even activated this card and I have paid an annual fee, which is unfair. I even went to their office to sign the cancellation form and subsequently their agent called me and said that I am not yet allowed to cancel the card. This July 2017 is the renewal of my credit card annual fee. Should I pay them again even though I haven’t activated the card? These delaying tactics are so desperate and their inexplicably bureaucracy is so horrible.
I am hoping Gulf News will help me to conclude this issue. Thanks a lot in advance!
From Mr Rupert Arceo
Dubai
The management of Dubai First responds:
At Dubai First, we are committed to providing the best of service to our card members and protect their interests. Mr Rupert Arceo has been contacted and his concerns have been addressed immediately. The issue has been resolved to his satisfaction.
We thank you for bringing this to our attention.
Mr Arceo responds:
Thank you all for your tremendous effort. Without your intervention, they would not take this case as a serious matter. This kind of situation means a lot to me and maybe for other people, too, who are just an average expatriate worker.
Gulf News’ hard work has not gone unnoticed. Again, I would like to express my deep gratitude to each and every one of you.
(Process initiation: July 12. Response from organisation: July 12. Reader Confirmation: July 19.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
