I have a credit card with RAKBANK. Recently, I went to the collections department to close my credit card. I went there three times and waited for three hours for no proper reason. Finally, a representative gave me information about closing my card account, but it was different from what I knew.
The employee who was handling my case misbehaved with me, by shouting a lot. The bank employee in the collections department was very rude and insulted me in front of everyone, when I asked about closing the credit card. I find, especially as I am a woman, that this behaviour is completely unacceptable. Still, I wanted to complain to the bank, in the hope that they would help me.
But now, I am fed up, after going to the bank three or four times to close the card, as I am working, and it is difficult to take permission to leave during work hours, at my workplace.
Every person I spoke with, had new information about the product. I’ve been trying to work with the bank at the same branch, but I’m getting no proper information.
From Ms Subhashini Oguri
Dubai
The management of RAK Bank responds:
The bank has been in touch with the customer regarding the credit card payments.
Since receipt of the complaint, we have apologised to Ms Oguri for any inconvenience caused and are taking measures to review the service gap. With regards to her Credit Card settlement, we are in contact with her to resolve the matter amicably.
Ms Oguri responds:
The problem has been resolved. Thank you so much, Gulf News, for the help!
(Process initiation: May 1. Response from organisation: May 3. Reader confirmation: May 20.)
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