• June 24, 2017
    Last updated 1 minute ago

Complaints

  • Top companies for customer service
    Jun 11, 2017 By Manuel AlmarioCommunity Editor
    Gulf News ranks companies for processing reader complaints
  • Where is my connection?
    05:01 pm Readers Desk
    Reader wanted his existing connection to be moved to his new home, but was told it wasn’t possible
  • Unaware of maintenance charges
    05:01 pm Readers Desk
    Reader says the bank did not inform her that they were implementing maintenance charges
  • Late payment fee
    Jun 21, 2017 Manuel Almario, Community Editor
    Can bank reverse a charged of Dh275 as payment is delayed only for two days?
  • Credit card fees
    Jun 21, 2017 Readers Desk
    ‘Even though I didn’t activate the card, I need to pay before I’m allowed to cancel’
  • Help with rescheduling a loan
    Jun 18, 2017 Readers Desk
    Reader asked bank to change his loan due date, but has had no help
  • Incorrect activation
    Jun 18, 2017 Manuel Almario, Community Editor
    Reader complains about the unathorised activation of mobile number
  • Still getting charged
    Jun 18, 2017 Readers Desk
    Reader closed his account in 2010, but was asked to settle outstanding amount in 2017
  • New contract?
    Jun 16, 2017 Manuel Almario, Community Editor
    “Other customers are paying Dh359 and getting an internet speed of 20mbps, so why should I pay Dh359 when I am receiving only 8mbps?”
  • Unnecessary cancellation charges
    Jun 14, 2017 Manuel Almario, Community Editor
    Why pay cancellation charges if device is not delivered?
  • Processing of loan
    Jun 07, 2017 Manuel Almario, Community Editor
    Reader complaints about bank’s delay to release funds
  • Paying two bills at once
    Jun 04, 2017 Readers Desk
    Reader cancels one account to start a new one, but keeps getting charged for the old account
  • Dh550 non-payment fine
    Jun 04, 2017 Readers Desk
    Credit card payment returned after more than a week, giving the customer a non-payment charge
  • Cancellation charges
    Jun 02, 2017 Manuel Almario, Community Editor
    Reader’s request for refund granted by telecommunications company
  • Annual fee
    May 31, 2017 Manuel Almario, Community Editor
    Unwelcome charges for inactive credit card
  • Hacked account?
    May 30, 2017 Manuel Almario, Community Editor
    Uncalled-for charges for third party services on a mobile phone