• October 20, 2017
    Last updated less than one minute ago

Complaints

  • Issue of liability letter
    Oct 16, 2017 Manuel Almario, Community Editor
    Reader complaints against discrepancies with bank statements
  • Duplicate payment issues
    Oct 18, 2017 Gulf News
    etisalat clarifies bill details to customer
  • ‘Free’ Sim card was not so
    Oct 17, 2017 Gulf News
    The reader was charged on a free Sim card he didn’t use
  • Over billing
    Oct 15, 2017 Manuel Almario, Community Editor
    ‘It was their agent’s mistake; why should I be penalised?’
  • Flexi plan payments
    Oct 15, 2017 Manuel Almario, Community Editor
    Bank to clarify pre-cancellation plan interest rate
  • Uncalled-for disconnection
    Oct 13, 2017 Manuel Almario, Community Editor
    Reader got charged for unwanted smartphone after 3 years
  • Fraud transactions
    Oct 11, 2017 Manuel Almario, Community Editor
    Lost credit card used to purchase items worth Dh25,000
  • Issuance of clearance letter
    Oct 11, 2017 Manuel Almario, Community Editor
    Reader paid what’s on the liability letter, but an outstanding amount is showing again
  • Job loss protection
    Oct 08, 2017 Manuel Almario, Community Editor
    Can customers claim credit shield due to redundancy?
  • Blocked card
    Oct 04, 2017 Manuel Almario, Community Editor
    Bank is charging annual fee for blocked card
  • Shortchanged?
    Oct 04, 2017 Manuel Almario, Community Editor
    Why has the bank charged for a failed transaction?
  • Settled but blacklisted
    Oct 04, 2017 Manuel Almario, Community Editor
    Reader settled his loan but blacklisted due to write off
  • Ticket refund
    Oct 04, 2017 Shreya Bhatia, Readers Interactivity Journalist
    Reader wants a refund for the cancelled tickets
  • Fraud transactions
    Oct 04, 2017 Evangeline Elsa, Community Solutions Editor
    Bank said it would take six months to resolve
  • Overdue charges
    Oct 03, 2017 Manuel Almario, Community Editor
    Reader asks why there are charges for overlimit fee after one year
  • Voucher offer not honoured
    Sep 27, 2017 Gulf News
    Reader spent Dh15,000 in an offer, but did not receive the promised gift voucher