• January 18, 2017
    Last updated 9 minutes ago

Complaints

  • What about Dh1,000?
    Jan 11, 2017 Sanya Nayeem, Deputy Readers Editor
    Reader keeps seeing a Dh1,000 certificate in account, but never truly receives it
  • I just want to pay my dues
    Jan 15, 2017 Readers Desk
    Reader has now gone back to his home country, but really wants to clear up his debts with the bank
  • Unable to travel despite a ticket
    Jan 15, 2017 Readers Desk
    A 13-year-old was issued a ticket, but could not travel due to the laws of the country
  • Unreliable credit shield
    Jan 14, 2017 Manuel Almario, Community Editor
    Rejected credit shield due to performance
  • Needing a refund
    Jan 11, 2017 Readers Desk
    Reader charged Dh972 for an insurance plan that he didn’t sign up for
  • Disconnected
    Jan 08, 2017 Sanya Nayeem, Deputy Readers Editor
    Reader awaits an internet connection, which never comes
  • Mobile service not requested
    Jan 08, 2017 Readers Desk
    ‘I continued to pay the charges to du, not realising that this service is activated...’
  • Can’t pay off loan amount
    Jan 04, 2017 Readers Desk
    Reader is looking for a solution to help him pay off his loan now that he is unemployed
  • Turnaround time
    Jan 04, 2017 Sanya Nayeem, Deputy Readers Editor
    Reader is charged because of turnaround time issues after paying through an exchange centre
  • Fake contract
    Jan 04, 2017 Manuel Almario, Community Editor
    Billed Dh6,000 for unknown phone bills
  • I need my clearance letter
    Dec 25, 2016 Readers Desk
    The reader paid her outstanding amount, but three years later the same bill haunts her again
  • Three fake connections
    Dec 25, 2016 Readers Desk
    Reader’s lost Emirates ID was used to get three mobile connections
  • Unwelcome charges
    Dec 23, 2016 Manuel Almario, Community Editor
    Cash withdrawal fees for online transactions
  • Switch fee is applicable
    Dec 23, 2016 Readers Desk
    Reader was charged a switch fee that he hadn’t paid in 17 years of his relationship with the bank
  • Reader didn’t receive cashback
    Dec 21, 2016 Readers Desk
    ‘By denying cashback, it makes me believe that the bank flyer is just to attract people’
  • Charged late fees for a loan
    Dec 18, 2016 Readers Desk
    Reader claims to be charged even though the loan amount was not imbursed