• July 21, 2017
    Last updated less than one minute ago

Complaints

  • Tricky proposal
    Jul 11, 2017 Manuel Almario, Community Editor
    An offer of Dh75 on phone becomes Dh150 later on
  • Credit report error
    Jul 19, 2017 Readers Desk
    Reader’s credit report causes trouble because his father’s credit card was listed
  • Frozen account, no funds
    Jul 18, 2017 Readers Desk
    Reader’s account is frozen for nearly two months after moving from one job to another
  • Wrong billing address
    Jul 14, 2017 Manuel Almario, Community Editor
    Bank to address the missing statement
  • Loan access pending
    Jul 14, 2017 Readers Desk
    Reader needs access to the loan he applied for after some clearance letter issues
  • Settling credit card
    Jul 12, 2017 Manuel Almario, Community Editor
    Reader is relocating and on hold to cancel credit card
  • Service fees never requested
    Jul 12, 2017 Readers Desk
    Reader was upgraded to a Gold account without his knowledge or approval
  • I didn’t order this loan!
    Jul 11, 2017 Readers Desk
    Reader had Dh3,712 removed from her account for a cheque and credit card she never requested
  • Increase credit limit
    Jul 11, 2017 Manuel Almario, Community Editor
    Why bank charges customer for unwanted higher credit line
  • New SIM needed!
    Jul 11, 2017 Readers Desk
    Reader has a faulty SIM card and requests a refund
  • Money returned
    Jul 09, 2017 Readers Desk
    Reader wants the bank to acknowledge the Dh1,000 eaten by an ATM
  • Chargeable gift
    Jul 07, 2017 Manuel Almario, Community Editor
    A free tablet along with loan as promotion with conditions
  • Over Dh9,000 in fraudulent charges
    Jul 05, 2017 Readers Desk
    ‘The bank is responsible for returning the funds to my account no matter what’
  • Why cash back is rejected?
    Jul 03, 2017 Manuel Almario, Community Editor
    Reader redeems Dh2,800 as cash back but bank rejects it
  • Why the reduced cashback?
    Jun 29, 2017 Manuel Almario, Community Editor
    Reader gets a smaller amount in cashback than expected
  • Effect of credit shield
    Jun 25, 2017 Manuel Almario, Community Editor
    When to claim credit card shield due to involuntary loss of employment?