• May 23, 2017
    Last updated 1 minute ago

Complaints

  • Only paying for services received
    May 21, 2017 Readers Desk
    After transfering service providers, reader is charged more than Dh6,000
  • Extra charges on cancelled card
    May 21, 2017 Readers Desk
    Reader was asked to pay Dh55 on a card he had returned to the bank
  • Reader was asked to pay an extra Dh258 for closing his loan early
  • Watch TV charges
    May 21, 2017 Manuel Almario, Community Editor
    Bills continue for disconnected service despite cancellation
  • Unclear debts
    May 21, 2017 Manuel Almario, Community Editor
    Owed amount shows up, despite reader clearing dues and having a ‘no liability’ letter
  • Invasion of privacy?
    May 19, 2017 Manuel Almario, Community Editor
    Why is bank statement required for a refund, reader queries.
  • Inactive line
    May 19, 2017 Readers Desk
    Reader’s network line was disconnected and he struggles to get it back
  • Issue of clearance letter
    May 17, 2017 Manuel Almario, Community Editor
    Reader cleared his debts but bank did not issue a clearance letter
  • Wrong defaulter
    May 16, 2017 Manuel Almario, Community Editor
    Reader receives outstanding bill on a card that belongs to someone else
  • Why the increase?
    May 12, 2017 Manuel Almario, Community Editor
    Monthly minimum dues have been increasing despite regular payments
  • Profile rejected
    May 12, 2017 Readers Desk
    Reader applied for priority banking and was rejected seven months later
  • Cancel my billing!
    May 10, 2017 Readers Desk
    Reader is still getting billed for an account he cancelled
  • Paying for services we cannot use
    May 10, 2017 Readers Desk
    Reader claims her internet, television and landline connections were not working properly for a year
  • Taking a loan
    May 09, 2017 Manuel Almario, Community Editor
    Reader complaints against agent’s misleading offer
  • Paying annual fees
    May 07, 2017 Readers Desk
    Reader wanted to cancel his inactive credit card and not pay the annual fee
  • Unexpected charges
    May 07, 2017 Readers Desk
    Reader failed to pay Dh10 fee and was in turn charged around Dh1,600 for being late