Dubai: The Knowledge and Human Development Authority (KHDA) has launched a smart e-services portal for universities and an updated system for schools and training institutes.
KHDA’s smart system will allow customers to connect directly to the organisation, saving on time and paperwork.
Universities will enjoy access to services such as online registration for staff and students, certificate attestation and permit renewal, offering customers a one-stop-shop to accommodate all their needs.
In addition to offering a system for universities, schools and training institutes will be offered an updated version of their existing system. Smart services include online payment, alerts on permit expiry, tracking of permit requests, email notifications and separation of services for amendment processes.
“The updated system will simplify communications between KHDA, schools, universities and training institutes,” said Abdul Rahman Nasser, Chief of Customer Relations at KHDA.
Nasser said so far KHDA has succeeded in ensuring that most of its services can be accessed online. “Annually, we process 900,000 actions online, which is a figure we expect to increase.”
Last Thursday KHDA organised a training session for school coordinators to practise using the smart system. The overall feedback was positive, with schools agreeing that the system was convenient, efficient and easy to use, speeding up customer service processes.
