Abu Dhabi: Telecommunications Regulatory Authority (TRA) to introduce rating system (Tasneef) for hotels in ICT services starting from November, a senior official of the authority said in Abu Dhabi on Wednesday.
The new move is expected to boost tourism sector and improve quality of services offered by various hotels in the country in the ICT segment. A number of hotels will be inspected and ratings will be given based on their service.
“We will start with hotels in the first phase and move on to check the quality of ICT services in shopping malls, restaurants, amusement parks and airports,” said Majed Al Mesmar, Deputy Director General of Telecommunications Regulatory Authority speaking to Gulf News
The authority will launch the campaign with 50 five star hotels in the first phase this year and will cover the remaining establishments in the subsequent phases.
“We aim to push digital innovation and smart services in the tourism sector in time for visitors at the Expo 2020, as well as ensure that sights and attractions across the country are technologically-equipped in their service offerings.”
The TRA has identified the criteria and technical standards to assess hospitality firms according to their corresponding level of services including the response rate of the technical support team, accessibility, affordability, availability and quality of innovative ICT services.
The TRA will display the evaluation results on the websites of leading tourist firms so that customers can chose a hotel or restaurant based on the quality of services offers.
